Posted 7 days ago
Description
Job title: Customer Service & Bookings Admin – Casual, Work From Home (10–15 hrs/week)
Location: Perth WA (work from home)
Work type: Casual
Classification: Administration & Office Support > Receptionists & Administrative Assistants
Pay: $35 – $40 per hour + super
Key selling points
Work from home, flexible hours
10–15 hours a week, casual
$38–$40 per hour + super
Short description
Be the friendly first point of contact for a Perth deck maintenance business. Flexible, work-from-home casual role.
About us
Perth Deck Maintenance is a locally owned business that cleans, sands, oils and repairs timber decks right across Perth. Our small team runs around 5-10 jobs a week, and we pride ourselves on great workmanship and looking after our customers.
About the role
We're looking for an organised, friendly admin to be the first voice our customers hear. You'll turn new enquiries into booked quote visits and keep our job calendar full and running smoothly. This is a casual role of 10 to 15 hours a week, worked from home on hours that suit you, as long as new enquiries get a reply the same business day.
What you'll do
Reply to website enquiries, emails and phone calls the same business day
Set up new customers in our job management software (Homeworks)
Book accepted jobs into the calendar and confirm them with customers
Reschedule jobs around the weather and let customers know
Sort out small customer issues with our team, and pass bigger ones to the owner
Send a quick end-of-shift update to the owner
About you
Admin experience in a trade or home services business (essential)
Warm, clear communication on the phone and in writing
Confident using job management software and a busy calendar
Organised and reliable when working on your own
Your own laptop, smartphone and reliable internet
Based in Perth preferably
What we offer
$35 to $40 per hour plus super
Flexible hours you set around your week
Work from home
Full training and a clear guide to the role
A friendly local team that values good admin
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