Student Complaints Specialist: Fairness, AI & Resolution

Torrens University Australia is hiring a Student Complaints Officer to support the Student Complaints Manager in handling a high-volume caseload of student complaints and appeals. You will investigate matters, prepare summaries, and draft outcome letters with clear communication to diverse audiences.

The role requires five years’ experience, strong organisational skills, and a focus on privacy, fairness, and accurate record-keeping within a university setting.

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