Journey Services Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Overview

Are you someone who enjoys organizing details, exploring new places, and delivering excellent customer experiences? We are expanding our virtual team and looking for individuals interested in helping travelers simplify their vacation planning.
As a Journey Services Specialist, you will serve as a resource for clients seeking assistance with vacation selections, booking arrangements, and travel preparation. Your focus will be on making the planning process organized, informative, and convenient.
You may assist with cruises, all-inclusive resorts, family vacations, luxury stays, couples getaways, group trips, and international experiences.
Key Responsibilities

Learn about each client's vacation expectations, budget, and preferred travel dates
Locate appropriate destinations, accommodations, and leisure experiences
Gather information on resorts, cruises, vacation packages, tours, and transportation
Assess available packages and identify options suited to client requests
Present vacation choices and explain relevant services and amenities
Review booking conditions, payment requirements, and package details
Help finalize selected arrangements using approved supplier technology
Double-check passenger information and reservation confirmations
Keep client files, itinerary details, and booking documents organized
Monitor upcoming deadlines and outstanding reservation requirements
Maintain communication regarding booking updates and client questions
Assist with standard itinerary adjustments and departure-related information
Qualifications

Enjoys helping people and providing attentive customer support
Confident communicating through email, phone, and online platforms
Strong planning skills and ability to stay organized
Detail-conscious when reviewing information and completing tasks
Comfortable researching and comparing available services
Able to work independently and manage competing priorities
Responsible, adaptable, and willing to learn new processes
Familiarity with computers and everyday digital applications
Willingness to learn reservation software and supplier procedures
Reliable internet connection and compatible computer or device
Must be 18 years of age or older
Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying countries
Training & Development

Understanding client vacation needs and preferences
Researching destinations and vacation experiences
Learning resort, cruise, and leisure travel products
Navigating supplier booking systems and reservation tools
Managing confirmations, itineraries, and client documentation
Developing customer communication and follow-up skills
Access to industry certification opportunities
Continued supplier education and professional mentorship
Opportunity Highlights

Work remotely from an eligible location
Flexible part-time or full-time scheduling
No previous travel industry experience required
Training resources for individuals entering the industry
Access to established supplier systems and planning tools
Travel-related discounts and industry benefits where applicable
Opportunities to build organizational, customer service, and sales skills
Continued professional development and learning opportunities