Ecommerce Trade Manager

At Adore Beauty, we’re Australia’s longest-running online beauty retailer, home to 250+ global brands and more than 13,000 products. We’re beauty obsessed, customer-first and always looking for smarter ways to make shopping with us even better.

We’re looking for an eCommerce Trade Manager to join our Digital team on a 12-month maternity leave contract, taking ownership of how our website trades, performs and evolves.

Reporting to our Chief Digital Officer, you’ll lead a small eCommerce team and work closely with Marketing, Merchandise, Planning, CX, Product and Technology to create an exceptional customer experience while delivering strong commercial outcomes.

This is a hands-on eCommerce trading role with a broad remit across onsite merchandising, conversion, customer experience, analytics, promotions and campaign execution. You’ll be the go-to expert for our onsite experience and eCommerce tools, making sure our digital storefront is working brilliantly every day.

Own the Ecommerce Experience

Own the day-to-day trading and performance of our website, making sure our virtual store is working hard for our customers and our business.

• Use data and customer insights to improve how customers discover, shop and buy.
• Own key onsite tools including search, merchandising, promotions, product content, navigation and reviews.
• Build landing pages and collections that bring campaigns and products to life.
• Continuously optimise the onsite experience to help customers find what they’re looking for.

Trade with a commercial mindset

Bring a commercial lens to everything you do, turning performance data into insights and actions that drive eCommerce growth.

• Partner with the CDO and wider teams to forecast performance and track results.
• Turn data and analytics into clear, actionable insights and recommendations.
• Have a voice in our promotional and campaign calendar, ensuring onsite activity delivers commercially.
• Share learnings and outcomes to shape future eCommerce activity.

Lead our CRO agenda and look for smarter ways to remove friction and make the customer journey easier.

• Identify opportunities across the customer funnel to improve conversion.
• Use A/B testing, analytics and customer insights to test, learn and optimise.
• Monitor performance and translate findings into practical improvements.
• Share learnings across the business to inform future activity.

Make the campaigns happen

Work closely with Marketing and Retail Marketing to bring campaigns, promotions and NPD launches to life onsite.

• Configure and test promotional codes, GWPs, Goodie Bags and other offers.
• Ensure campaigns, content and promotions are accurately implemented and ready to launch.
• Troubleshoot issues ahead of launch and resolve onsite challenges quickly.
• Review campaign performance and identify opportunities to improve.

Make things work better

Look beyond the day-to-day to find better, smarter ways of working across the eCommerce function.

• Understand root causes and develop practical solutions to ongoing issues.
• Improve processes, automation, training and ways of working.
• Partner with Product and Technology on site improvements, enhancements and the eCommerce roadmap.
• Help build more scalable and efficient eCommerce ways of working.

Lead and collaborate

Lead a small eCommerce team while working closely with teams across Adore to deliver a seamless customer experience.

• Build capability, confidence and ownership across the eCommerce team.
• Work cross-functionally with Marketing, Merchandise, Planning, CX, Product and Technology.
• Simplify complex ideas and build buy-in across different teams.
• Help teams confidently use our eCommerce tools and processes.

You’ll be collaborative, resilient and comfortable working in a fast-paced environment where things are constantly evolving. Most importantly, you’ll be someone who enjoys getting into the detail, finding the opportunity and making things better.

You’ll join a passionate, fast-moving team where beauty, technology, data and customer experience come together every day.

As part of our Digital team, you’ll have the opportunity to make a genuine impact across one of Australia’s most recognised online beauty businesses, working with a broad range of teams and helping deliver brilliant digital experiences for our customers.

You’ll also get:

• 40% staff discount, plus additional brand and partner discounts
• Hybrid working from our St Kilda Road Support Office
• Learning and development opportunities
• The chance to work alongside a passionate team of beauty lovers, digital thinkers and customer champions

#J-18808-Ljbffr