Posted 9 days ago
Description
At Peninsula, we’re proud to be aGreat Place to Workcertified company – our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world's largestprivately-ownedbusiness services groups, we're a market leader in HR, Employment Relations and Health & Safety advisory.
The Online Reputation Specialist manages and enhances Peninsula’s online reputation through strategies that drive positive engagement, strengthen client relationships and help drive retention.
What you'll be doing
- Manage and monitor all online review platforms (Google & Trustpilot), ensuring all feedback is reviewed and responded to in timely and professional manner
- Proactively engage with our clients to understand any concerns, resolve issues and improve client experience.
- Heavily engage with internal teams to drive accountability for client feedback
- Design and implement incentive programs across Peninsula Group to encourage review generation and client interactions.
- Weekly reporting to key stakeholders including performance metrics, insights, risks and recommended actions.
- Brand and media monitoring. Partnering with the marketing team to observe forums and social media channels.
At Peninsula, we’re proud to be aGreat Place to Workcertified company – our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world's largestprivately-ownedbusiness services groups, we're a market leader in HR, Employment Relations and Health & Safety advisory.
The Online Reputation Specialist manages and enhances Peninsula’s online reputation through strategies that drive positive engagement, strengthen client relationships and help drive retention.
What you'll be doing
- Manage and monitor all online review platforms (Google & Trustpilot), ensuring all feedback is reviewed and responded to in timely and professional manner
- Proactively engage with our clients to understand any concerns, resolve issues and improve client experience.
- Heavily engage with internal teams to drive accountability for client feedback
- Design and implement incentive programs across Peninsula Group to encourage review generation and client interactions.
- Weekly reporting to key stakeholders including performance metrics, insights, risks and recommended actions.
- Brand and media monitoring. Partnering with the marketing team to observe forums and social media channels.
What you’ll bring
- Outstanding communication skills, both written and verbal with the capability of partnering with clients and senior stakeholders every day
- Business acumen: with an understanding of the importance of online reputation as well as a creative mind to curate incentives that uplift our persona in market.
- The ability to challenge and hold our teams accountable for reviews.
- An eye for detail - to pick up trends in market as well as create in-depth reporting.
Why Peninsula?
Some of our perks include:
- Enhanced Leave: Start with up to25 daysleave in your first year and earn more as your career grows—up to31 daysafter 5 years!
- Profit Sharing: Share in the success of the business with anannual bonus.
- Super Service & MVP Awards: Earn$1000and enjoy a day off as a reward for demonstrating our values.
- Career Pathways: Take your career further with a structured development path and opportunities to grow into management, training and beyond!
- Education Assistance Program: We support your professional development with ongoing education assistance.
- Bright Exchange: Access exclusive discounts on hundreds of products and services.
- Health & Wellness:Enjoy a $250 voucher, gym discounts, and more!
- Social Club:Enjoy monthly events to stay connected and have some fun along the way!
At Peninsula,we careabout creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.
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