Posted 7 days ago
Description
\n
Key Responsibilities
Project Management:
Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
Client Engagement:
Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
Training and Onboarding:
Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
Customization and Configuration:
Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
Issue Resolution:
Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
Documentation:
Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
Cross Functional Collaboration:
Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.
What Success Looks Like
Within the first 90 days:
Complete the Healthcare Financial Management Association CRCR training with a passing score.
Successfully complete the Collectly Implementation Manager onboarding program.
Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.
Gain fluency in the Collectly Implementation Framework and delivery methodology.
Over two quarters, success includes:
Successfully lead and deliver at least three customer implementations from kickoff through go-live.
Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service.
Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments.
Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales.
Required Qualifications
Experience:
3+ years of experience in software implementation within the healthcare industry or healthcare SaaS.
Project Management Skills:
Proven track record of successfully managing complex implementation projects from initiation to completion.
Communication Skills:
Excellent written and verbal communication skills to convey project information clearly and concisely.
Technical Proficiency:
Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
Client-Focused:
Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
Problem-Solving:
Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
Team Player:
Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.
Alignment with Collectly's GTM Values
:
We are owners - we have humility and put the team first.
We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
Core Competencies
Implementation & Project Management Excellence:
Effectively plans, executes, and delivers implementations on time and within scope. Skilled in managing timelines, risks, dependencies, and stakeholder expectations across multiple concurrent projects.
Client-Facing Communication & Relationship Management:
Builds trust with clients through clear, proactive communication. Able to lead meetings, manage expectations, navigate challenges, and drive alignment with diverse stakeholder groups.
Technical & Product Acumen:
Develops a strong understanding of the Collectly platform and implementation tools. Comfortable translating business requirements into system configurations and troubleshooting issues in collaboration with technical teams.
Cross-Functional Collaboration
: Works seamlessly with Product, Engineering, Sales, and Customer Success teams to ensure successful implementations. Advocates for client needs while aligning with internal priorities and processes.
Preferred
Revenue Cycle & Healthcare Domain Expertise:
Demonstrates a foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics. Able to translate industry concepts into effective software configurations and client guidance.
SaaS Implementation Experience:
Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices. Demonstrates an understanding of scalable implementation approaches and client onboarding in a SaaS environment.
If you think you’re a “Buffalo” who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You'll Love It Here
Unlimited PTO:
We believe in work-life balance and encourage you to recharge when you need it.
Comprehensive Health Coverage:
Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Equity Opportunities:
Share in our success with stock options - your hard work will drive our growth.
Retirement Planning Made Easy:
Enjoy a 401(k) with a generous company match to secure your future.
Student Loan Support:
We help lighten the load with contributions toward your student loans.
Competitive Compensation
\n
