Remote Dental Call Center Treatment Coordinator Implant and Cosmetic

Benefits:

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

About the role

Empower Dental Group is a growing multi-location dental group in Los Angeles with a steady flow of full-arch implant (All-on-X) and cosmetic veneer leads from our marketing. We are hiring a Remote Call Center / Treatment Coordinator who owns these high-ticket leads from first contact to booked consultation to signed case. This is a sales-and-care role, not a front desk role. You will work directly with our doctors and marketing team.

What you will do

Respond to new implant and cosmetic inquiries within minutes by phone, text, and email, and book consultations

Run a disciplined follow-up cadence on every lead until they book or close out

Pre-qualify patients: dental history, goals, smile expectations, budget, and financing readiness

Present full-arch implant plans ($25K-$60K+) and veneer / smile makeover plans ($10K-$40K) and the financial options with confidence

Walk patients through third-party financing (Proceed, Cherry, Sunbit, CareCredit) and in-house plans

Coordinate consult logistics with the office team, confirm appointments, and reduce no-shows

Track every lead in our CRM and report weekly on booked, shown, and closed cases

Maintain HIPAA compliance in all patient communication

What we are looking for

3+ years as a dental treatment coordinator or dental call center / scheduling coordinator, with direct experience presenting and closing implant, full-arch, or cosmetic / veneer cases

Comfortable discussing five-figure treatment fees and handling objections

Experience with dental financing partners and pre-qualification

Dentrix or Open Dental, plus a CRM (we will train on ours)

Fast, organized, and self-managing; this is a remote position and you will be measured on results

Reliable home office, quiet environment, and strong internet; available during Pacific business hours

Bilingual (Spanish, Armenian, Farsi, or Russian) is a plus

Compensation

$25-$35 per hour base, depending on experience

Bonus per consultation booked and per case started

Health benefits and paid time off

How to apply

Tell us in a few sentences about the largest implant or cosmetic cases you have helped close and how you handled the financing conversation. Candidates who address this will be prioritized.