Posted 8 days ago
Description
Job Summary:
As a Network Intelligence Analyst, you will partner with stakeholders across Technology to develop analytics, reporting, and predictive modeling solutions that support Midco's commitment to maintaining a best-in-class network. You will leverage data to identify opportunities, solve business challenges, improve network performance, and provide actionable insights that support operational and strategic decision-making. This position may be filled at the Network Intelligence Analyst or Senior Network Intelligence Analyst level based on the selected candidate's qualifications, experience, and demonstrated expertise.
Responsibilities:
* Deliver high-quality analytics, reporting, and guidance based on an in-depth understanding of Midco's network and its performance.
* Develop and maintain network reliability and performance reporting aligned with industry standards and technology trends.
* Analyze and report on Midco's Service Level Agreements (SLAs) with customers and third-party providers.
* Document assumptions, methodologies, and analytical findings while critically examining results and anticipating stakeholder questions or concerns.
* Engage with stakeholders to understand business goals, perspectives, and challenges to drive new analytics initiatives and solutions.
* Identify and integrate new datasets, models, tools, and technologies that enhance the capabilities of the Network Intelligence team.
* Continuously improve data collection, metrics, reporting, workflows, and business processes.
* Build, deploy, and maintain predictive models that proactively identify degraded network performance.
* Develop and support data models that identify, monitor, and trigger workflows to mitigate network impairments and congestion.
* Develop regression models and other analytical methods to identify relationships between operational data and network or product performance.
* Research, evaluate, and implement advanced statistical and analytical techniques to address business and technology challenges.
* Develop a deep understanding of Midco's business, network operations, products, and the factors that drive organizational success.
* Develop and deploy predictive tools, models, and insights that support informed business and operational decisions.
* Evaluate how recommendations and actions impact the team, company, network operations, and customers.
* Partner with Network Intelligence team members and Technology stakeholders to identify, develop, document, and improve analytical workflows and processes.
* Collaborate with analysts, engineers, developers, and business partners to identify new ways to leverage data and analytics.
* Build productive partnerships based on trust across all levels and functions of the organization.
* Communicate complex analytical findings in a clear, approachable, and impactful manner.
* Seek training, development, and learning opportunities to continuously expand analytical and technical capabilities.
* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
* Maintain reliable and predictable attendance as required by the position.
* Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
* Bachelor's degree in Data Science, Mathematics, Statistics, Computer Science, Information Technology, Engineering, Physics, or a related field; equivalent combination of education and experience may be considered.
* Relevant analytics, business analysis, data science, network intelligence, or related experience ranging from 2 to 5+ years depending on position level.
* Experience working with large datasets, complex systems, and statistical analysis techniques.
* Experience using Python, R, SQL, or other data-focused programming languages.
* Experience working with relational databases and data management tools.
* Experience building, deploying, and maintaining predictive machine learning models.
* Strong analytical, problem-solving, and critical thinking skills.
* Ability to effectively communicate analytical findings to both technical and non-technical audiences.
Preferred Qualifications:
* Master's degree in Data Science, Mathematics, Statistics, Engineering, Computer Science, Physics, or a related field.
* Experience with Tableau, Power BI, or equivalent business intelligence and visualization platforms.
* Experience reporting on, analyzing, or supporting HFC, FTTP, telecommunications, or network performance data.
* Experience leading analytics projects, initiatives, or cross-functional data efforts.
* Advanced experience with predictive analytics, forecasting, machine learning, or statistical modeling techniques.
Position Levels and Requirements:
* Network Intelligence Analyst
* 2 years of experience in analytics, business analysis, data science, network intelligence, or a related field.
* Sr. Network Intelligence Analyst
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5 years of experience in analytics, data science, network intelligence, telecommunications analytics, or a related field.
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Leadership experience leading analytics projects and strategic initiatives.
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Advanced proficiency with data mining, statistical analysis, predictive modeling, Python, R, SQL, and business intelligence tools such as Tableau or Power BI.
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Additional Responsibilities:
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Lead complex analytics initiatives and advanced modeling efforts.
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Partner with leadership to develop analytics strategies and priorities.
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Identify operational risks and provide strategic recommendations.
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Serve as a technical resource for advanced analytics and network intelligence solutions.
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Guide analytical methodologies, best practices, and continuous improvement efforts.
Work Environment:
* Work is performed primarily in an office environment and may include remote, hybrid, or other business-approved work settings.
* Regular interaction with internal and external stakeholders occurs through in-person, virtual, and telephone communication.
* Environmental conditions and noise levels may vary depending on work location and business activities.
* Work may require attendance at meetings, training sessions, conferences, or other business-related functions.
* Work schedules may occasionally vary based on business needs, project demands, or organizational priorities.
Physical Demands:
* May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
* May be required to remain in a seated position for extended periods.
* May occasionally lift or move items such as materials, equipment, or supplies.
* Heavy keyboard and mouse usage required with repetitive movements.
* Frequent use of computers, telephones, and other office technology.
Mental Demands:
* Strong analytical skills to evaluate information, identify trends, and support informed decision-making.
* High level of attention to detail to ensure accuracy in work activities, documentation, and communications.
* Critical thinking skills to assess situations, evaluate impacts, and develop effective solutions.
* Capacity to make sound decisions while balancing competing priorities and organizational objectives.
* Ability to manage multiple projects, priorities, and deadlines simultaneously in a fast-paced environment.
* Excellent verbal and written communication skills to convey information clearly and effectively to diverse audiences.
* Strong organizational and time management skills to prioritize work and adapt to changing business needs.
* Flexibility to adjust to changing circumstances, evolving priorities, and new processes or technologies.
* Ability to interpret and apply information from multiple sources to support business decisions and achieve desired outcomes.
* Strong interpersonal skills to build relationships, collaborate effectively, and influence positive outcomes.
* Ability to manage stress and maintain professionalism and composure in demanding situations.
