Posted 10 days ago
Description
Nelson City Council in Whakatū Nelson is seeking a Customer Experience Insights Lead to join the People & Customer Experience Directorate, reporting to the Head of Customer Experience. You will own the collection and analysis of customer feedback, develop accessible dashboards, and deliver practical insights to inform decisions, risk management and service improvements across Council.
The role requires strong data analytics, storytelling with data, and ability to influence diverse teams to put
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