Posted 11 days ago
Description
KiwiRail in Wellington seeks a senior leader to shape end-to-end customer experiences for the next generation Interislander and the Ferry Replacement Programme. You will stay hands-on with customers, operational teams, crew and the work while guiding a small specialist team.
Bring strong customer experience, service design thinking and the ability to translate insight into practical, connectable experiences across digital, terminal and frontline touchpoints.
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