Receptionist/Administration/Customer Service

Receptionist/Administration/Customer Service

Direct Wholesale Services – Coffs Harbour NSW

Direct Wholesale Services is seeking a Receptionist/Administration/Customer Service professional to join our team in Coffs Harbour, NSW. This is a casual position with the opportunity of going part time that offers flexibility whilst providing essential support to our operations. In this role, you will be the first point of contact for our clients and customers, managing inquiries, administrative tasks, and ensuring exceptional customer service standards. You will play a vital part in maintaining the smooth operation of our business and contributing to positive client relationships.

What you'll be doing

Greeting and welcoming clients and visitors with professionalism and warmth

Answering telephone inquiries and directing calls to appropriate staff members

Managing reception desk operations and maintaining a well-organised workspace

Processing customer inquiries and providing information about products and services

Performing general administrative duties including data entry, filing and record maintenance

Preparing and distributing correspondence and documentation

Supporting sales and customer service teams with administrative assistance

Handling customer complaints professionally and escalating issues when necessary

Maintaining confidentiality and adhering to company policies and procedures

What we're looking for

Proven experience in a receptionist, administration or customer service role within a commercial or wholesale environment

Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients

Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously

Proficiency in Microsoft Office applications and reception/administrative software systems

A friendly, welcoming demeanour with a genuine commitment to delivering outstanding customer service

Attention to detail and accuracy in completing administrative tasks

Flexibility and adaptability to changing priorities and requirements

Ability to work independently and as part of a collaborative team

Relevant qualifications or certifications in administration or customer service are advantageous

Flexibility to cover holidays and personal leave

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