Posted 12 days ago
Description
AFCA is establishing a new TAP function to triage, assess and prioritise scam complaints in a world-first framework. You will lead a senior operational team, set the service standards, and drive continuous improvement to ensure timely and consistent pathways for consumers and small businesses across Australia.
The role is hybrid with three days in the office, and you’ll shape an emerging function built to scale with evolving volumes and consumer needs.
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