Technical Support Advocate — Own & Resolve Customer Issues

Technical Support Advocate — Own & Resolve Customer Issues

Programmed GO | Melbourne, Victoria, AU

Posted 9 days ago

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Description

Programmed GO is seeking a Customer Technical Support Specialist to help customers across Australia and New Zealand. This hands-on role requires listening, diagnosing, and resolving issues with specialist products and equipment while coordinating with external technicians when onsite support is needed.

You will respond to enquiries by phone and email, troubleshoot hardware, software and equipment issues, and explain technical information in plain terms to customers with varying levels of


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