Posted 9 days ago
Description
The Account Manager takes end-to-end responsibility for a portfolio of existing and new client accounts, managing multiple projects and events simultaneously.
The role combines client relationship management, project delivery and commercial growth. The Account Manager will establish client requirements, agree key deliverables, manage budgets and communication, coordinate internal and external resources, and ensure NGCS standards are achieved from initial brief through to onsite fulfilment and post- project analysis.
The Account Manager is responsible for developing the commercial potential of allocated accounts. This includes retaining clients, increasing account value, promoting the wider NGCS offer, securing repeat work and identifying appropriate new business opportunities.
Typical Experience
Three to six years’ relevant project, account or event management experience
Proven experience managing accounts or events from initial brief to completion
Experience managing multiple clients, budgets and deadlines simultaneously
A track record of developing strong client relationships
Evidence of generating repeat business, upselling or cross-selling
Experience working with recognised or high-profile brands
Equivalent transferable experience will also be considered.
Key Responsibilities
Account and Client Management
Manage a portfolio of client projects and act as the main point of contact
Develop a detailed understanding of each client’s priorities, brand, calendar and commercial needs
Build trusted relationships with clients and relevant stakeholders
Maintain proactive communication throughout each project
Manage client expectations and respond constructively to changing requirements
Lead regular client reviews and post- project conversations
Develop account plans for priority clients, including retention and growth opportunities
Account and Event Delivery
Manage projects and events from initial enquiry through to completion
Attend sites, oversee installations and provide onsite client management
Establish project scope, deliverables, budget, schedule and responsibilities
Translate client briefs into clear internal requirements
Coordinate external suppliers and partners where required
Identify and resolve project risks, issues and delivery challenges
Ensure project are delivered safely, on time, within budget and to the agreed standard
Complete post-event analysis, including financial performance and lessons learned
Commercial Growth
Take responsibility for retention and organic growth within allocated accounts
Identify and convert upselling and cross-selling opportunities
Introduce clients to relevant NGCS services, including planting, florals, creative builds, containers, living walls, bars, seating and hospitality solutions
Identify upcoming events, venues, spaces and project where NGCS could add value
Prepare commercially sound quotations, proposals and presentations
Follow up enquiries and proposals in a timely and professional way
Generate referrals, introductions and new opportunities through existing relationships
Support wider new business pitches, exhibitions and networking activity
Contribute ideas for new services, products and income streams
Develop and manage project budgets and quotations
Protect agreed margin and identify any potential cost overruns
Ensure project changes are documented, priced and approved
Manage the raising, allocation and reconciliation of purchase orders
Work closely with the Finance Manager and Office Manager to support accurate invoicing
Review project profitability and identify opportunities to improve commercial performance
Support timely payment by ensuring client and financial documentation is complete
Process and Continuous Improvement
Contribute to the development of more efficient project and project t management processes
Maintain accurate project, account and sales information
Share learning across the team
Identify recurring delivery issues and recommend practical improvements
Support the implementation of systems that improve visibility, coordination and output
Health, Safety and Compliance
Ensure projects are managed in accordance with NGCS health and safety requirements
Understand and comply with relevant event, venue and site rules
Ensure appropriate documentation, risk assessments and method statements are in place
Work closely with internal teams and external partners to address identified risks
Promote safe working practices onsite and within the wider business
Key Skills and Attributes
Strong account management and relationship-building skills
Excellent project planning and organisational ability
Commercial awareness and confidence discussing budgets, value and margin
Ability to identify and convert growth opportunities
Confident presentation, negotiation and influencing skills
Creative and solutions-focused thinking
Ability to manage multiple deadlines in a rapidly changing environment
Strong judgement and problem-solving ability
Calm, resilient and adaptable under pressure
Collaborative and respectful approach to internal teams
High personal standards and attention to detail
Ability to take ownership and work independently
Proven experience as an Account Manager, Project Manager, Event Manager or similar
Experience managing projects from brief through to onsite delivery
Experience managing client relationships and multiple stakeholders
Evidence of achieving account growth, repeat business, upselling or cross-selling
Experience managing budgets and protecting project profitability
Strong written, verbal and presentation skills
Willingness to travel nationally and work early mornings, evenings, weekends and occasional overnight stays
Experience within events, exhibitions, venues, hospitality, sport or experiential environments
Experience working with high-profile brands
Knowledge or appreciation of horticulture, planting, florals, creative builds or temporary event infrastructure
Experience using CRM, project management or stock management systems
Measures of Success
Client retention and satisfaction
Revenue and gross margin from allocated project
Upselling and cross-selling income
Repeat business and referrals
Projects delivered on time, within budget and to the required standard
Accuracy of forecasting, project records and financial administration
Effective management of project risks
Contribution to new business and process improvements
Location and travel
The role will be based at NGCS’s Warwickshire headquarters, however travel to events will be required, along with client meetings, venues, exhibitions, and site visits and should opportunities arise international travel
A full UK driving licence is required.
Package and benefits
NGCS offers:
A performance-related bonus scheme
Company pension
20 days’ annual holiday increasing to 22 days in 2027 plus eight bank holidays
Company laptop
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