Posted 9 days ago
Description
Lead the Technical Customer Journey for a Technology Business Expanding Across Europe
HireQ Talent is partnering with a growing technology business that has built a successful SaaS platform and is entering an ambitious phase of international growth, with expansion plans already underway across the Benelux region and further opportunities emerging throughout Europe. This is an exciting time to join a business that is scaling rapidly and investing heavily in its Product and Customer Solutions capabilities.
As part of that growth, we are recruiting a Customer Solutions Engineering Lead to bridge the gap between customers, technology and commercial success.
This is a senior leadership role for someone who combines customer-facing expertise with strong technical understanding and people leadership. You'll take ownership of the Solutions function, lead a team of experienced Solutions Engineers, and play a critical role in helping customers successfully integrate and maximise the value of the platform.
The Opportunity
This is a rare opportunity to join a SaaS organisation at a pivotal point in its growth journey.
You'll become the technical and commercial link between customers, Product and Engineering, helping prospects and customers navigate complex integration requirements while building a scalable Customer Solutions function capable of supporting continued European expansion.
You'll also provide leadership for an established team of Solutions Engineers and Pre-Sales Consultants, creating structure, coaching and direction while allowing the Chief Product Officer to remain focused on strategic initiatives.
What You'll Be Doing
- Leading and developing a team of Solutions Engineers and Pre-Sales Consultants
- Acting as a senior technical advisor during customer engagements and pre-sales activities
- Supporting customers with complex integration and implementation requirements
- Working closely with Product and Engineering teams to ensure customer requirements are understood and delivered
- Providing leadership and structure for the Customer Solutions function
- Helping customers maximise value from platform capabilities and integrations
- Managing technical discovery and solution design conversations
- Supporting strategic partnerships and international growth initiatives
- Driving improvements in customer onboarding, integrations and solution delivery processes
What We're Looking For
This role requires a unique blend of technical expertise, customer engagement skills and leadership capability.
The ideal candidate will be comfortable discussing commercial challenges in one meeting and technical integration requirements in the next.
You’ll bring:
- Experience working within SaaS, logistics, supply chain or technology-driven environments
- Strong customer-facing and pre-sales experience
- Experience leading, mentoring and developing technical or solutions teams
- Excellent stakeholder management and communication skills
- Strong understanding of system integrations and connected software ecosystems
- Experience working with APIs and integration technologies
- Knowledge of EDI and related integration standards
- The ability to translate business requirements into technical solutions
- Strong commercial awareness and customer-centric thinking
- Experience operating in fast-paced, scaling organisations
Ideal Backgrounds
We'd love to hear from individuals who have held roles such as:
- Customer Solutions Lead
- Head of Solutions Engineering
- Solutions Consulting Manager
- Technical Pre-Sales Manager
- Integration Manager
- Head of Customer Solutions
- Solutions Architect (with leadership experience)
- Technical Services Manager
- Customer Success Engineering Lead
Why Join?
Join a SaaS business entering a significant European growth phase
Play a key role in customer adoption, integrations and commercial success
Lead an established team and build future capability
Work closely with Product, Engineering and Executive Leadership
Influence how the business supports customers at scale
Fully Remote UK
Up to £80,000 salary
Genuine opportunity to shape a critical function during a period of rapid expansion
The Bottom Line
If you have a strong background in customer-facing technology roles, understand integrations and APIs, enjoy leading people, and thrive at the intersection of technology, product and customer success, this is an outstanding opportunity.
You’ll join a growing SaaS business at exactly the right time, helping drive customer success, technical adoption and European expansion while building and leading a best‑in‑class Customer Solutions function.
Interested? We'd love to hear from you.
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