Posted 10 days ago
Description
As a Guest Relations Officer, you will have a friendly, can-do attitude and a passion for delivering exceptional customer service.
Key responsibilities
- Guest check in and out
- Attending to incoming calls and emails
- Providing a high level of customer service
- Assist with guest bookings and enquires
- Processing of financial transactions and daily reconciliation
- Daily liaison with other departments
- Up to date knowledge of all products, facilities and promotions
- General cleaning and room checks
About you
- Excellent communication skills and attention to detail
- Previous front office/reception experience, preferably in the hospitality industry
- Strong computer literacy. PMS experience in Amadeus highly regarded
- Positive and motivated team player
- Availability to commit to a 24/7 rotating roster including evenings, weekends and public holidays
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