Posted 10 days ago
Description
Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.
Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences
Answer client questions relating to residential aged care, or Home Care.
Cultivate and build a relationship with the client by providing empathy and reassurance
Offer individual client information and advice tailored to their personal situation
Provide families with the most up-to-date information regarding aged care overall.
Casual role.
Who are you?
6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential
Evidence of achieving KPIs and handling high volumes of daily calls (inbound and outbound)
Strong written and verbal communication skills
Strong computer literacy and intuition to problem solve
Experience in aged care is preferred, but not essential
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