Posted 10 days ago
Description
CMC Markets is seeking an experienced Workforce Planner for its Client Services ANZ team in Sydney. You will own workforce forecasting, scheduling and real-time performance across voice, chat, messaging, email and case management channels to deliver exceptional customer experiences.
You’ll be analytical, highly organised and skilled at turning data into actionable insights, collaborating with stakeholders to optimize capacity and service levels while improving systems and reporting accuracy.
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