Posted 11 days ago
Description
Probe CX in Melbourne is seeking a Hardship Customer Service Representative to support banking customers facing financial stress. You will handle calls, messaging, and guidance with empathy, using CRM tools and complying with policy. This is a hybrid role with on-site equipment collection, training week on-site, and remote training.
The role emphasizes vulnerability-aware communication, accurate documentation, and collaboration with team leaders, QA, and training to improve customer outcomes.
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