Hotel Front Office Receptionist

• Salary Package: $62,830 per annum plus employer's superannuation


• Appointment Type: Full time, continuing appointment


• Location: Lakeside Hotel & Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.


• Manage guest arrivals and departures, including efficient check-in and check-out procedures.


• Process reservations, amendments, cancellations and guest requests accurately.


• Respond professionally and promptly to guest enquiries in person, by telephone and via email.


• Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.


• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.


• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.


• Monitor and manage guest requests, ensuring they are followed through to completion.


• Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.


• Assist with group bookings, conferences, functions and university-related accommodation requirements.


• Provide information to guests regarding hotel facilities, services, local attractions and transportation.


• Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.


• Identify opportunities to enhance the guest experience and support repeat business.


• Maintain a high standard of presentation, professionalism and customer service at all times.


• Follow hotel policies, procedures and operational standards.


• Complete daily Front Office procedures, reports and administrative tasks accurately.


• Support night audit and financial reconciliation processes where required.


• Ensure appropriate security, emergency, WH&S and risk-management procedures are followed.


• Assist with general hotel operations and other reasonable duties as required.

ABOUT YOU

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems. To be successful in this role, you will have:

• Previous experience in a hotel front office or reception role, with a strong understanding of hotel reception operations, including reservations, guest check-in and check-out, and hotel property management systems,


• Demonstrated experience in a customer-facing or customer service role, and a genuine commitment to providing excellent service,


• A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations,


• Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities,


• Strong analytical and problem-solving skills,


• Demonstrated ability to work independently and use initiative in a small team environment, responding promptly and professionally to guest needs while collaborating effectively with colleagues,


• Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation, and


• Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

*** The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check. Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary la carte restaurant - Lachlan's, caf and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel & Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university-based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• Complementary Macquarie University Sport & Aquatic Centre gym access


• Staff discounts at Campus Life operated hospitality and retail outlets


• Ongoing development and mentoring opportunities
  
• Generous leave entitlements


• Access to our staff wellbeing program and staff support services


• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities


• Access to discounted corporate health insurance and free employee flu shot program.


• Subsidised onsite parking options

For role-specific queries

Contact Saad Khan, Hotel Front Office Manager at .

Applications Close: Wednesday 4 November 2026 at 11:59 p.m. (AEST)

If you require any support or reasonable adjustments during the recruitment process, please let us know.

Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised, so early applications are encouraged.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

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