Service Desk Engineer — ITIL-Driven, Security-Savvy

EPG Payroll & HR Australia is seeking a Service Desk Engineer to support managed technology and cyber security operations for Australian customers. You will handle complex incidents across Microsoft 365, Windows desktops, and identity services, applying structured diagnostics to restore services with ITIL-aligned processes.

You will document resolutions, develop knowledge articles, and mentor Australian-based staff, contributing to service continuity and security in business-critical

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