Posted 10 days ago
Description
Placements24 is seeking a Customer Experience Lead to define and execute the customer journey across digital touchpoints in a fully remote setup. You will lead a remote team of customer service professionals, measure KPIs, and drive initiatives to improve satisfaction, loyalty, and retention across regions including South Africa’s Eastern Cape.
The ideal candidate has 5+ years in CX leadership, strong analytical skills, and deep CRM experience.
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