Posted 10 days ago
Description
Platform Development & Configuration:
- Design & Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice.
- Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration-first approach.
- Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms.
- Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation.
- Innovation & Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers.
Technical Leadership & Collaboration:
- Serve as a technical lead, providing guidance and best practices across service operations platforms.
- Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions.
- Support internal Mastek growth and innovation workstreams as well as leading them.
- Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.
Innovation & Continuous Improvement:
- Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
- Drive innovation by integrating and optimising monitoring solutions within service management workflows.
- Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
- Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.
Service Operations Reporting & Insights:
- Design and implement reporting solutions to provide Real Time insights into service performance, incident trends, and operational health.
- Utilise data analytics and explore machine learning models to predict potential service degradations and optimise resource allocation.
- Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.
Able to design and read ServiceNow architectural design documentation and present these back.
- Minimum of 6 years of experience as a Senior ServiceNow Developer.
- Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide).
- Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
- Strong problem-solving skills with a focus on continuous improvement and automation.
- Strong understanding of ServiceNow out of the box architecture.
- Good understanding of other platforms such as; GitHub, Jira, Confluence
- Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
- Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist - Data Foundation (CIS-DF).
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