Posted 11 days ago
Description
Asda Stores Ltd is seeking a Parcel Refunds and Returns Manager to lead the strategic development and ongoing performance of the George.com and third-party returns experiences. The role transforms the returns operating model and translates customer insight into actionable improvements that boost satisfaction, efficiency, and commercial performance.
The candidate will own end-to-end parcel returns, define the roadmap, drive KPI-based initiatives, and lead a high-performing team.
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