Posted 11 days ago
Description
Pension Administration Manager
Hybrid - Leeds
Lead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
- Manage complex casework, SLAs, KPIs and complaints
- Run daily contact-centre operations across all channels
- Analyse performance data and drive service improvements
- Lead and develop Team Leaders and wider admin teams
- Act as key contact for trustees, employers and advisers
- Ensure compliance, audit readiness and robust processes
- Support system improvements and workflow optimisation
What You'll Bring
- Strong occupational pensions administration experience
- Knowledge of DB/DC schemes
- Proven leadership of multi-level teams
- Confident stakeholder communicator
- Data-driven, organised and commercially aware
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