Service Centre Coordinator

Archerfield, QLD | $36.39 per hour + super

Monday: 9:00am-5:00pm

Tuesday to Friday: 8:00am-4:00pm

Microsoft Dynamics 365 experience preferred, but not essential

About the opportunity

Excel Recruitment is seeking an organised, customer-focused Service Centre Coordinator to join our client, an established provider of positioning and automation technology in Archerfield.

This varied role combines front-counter customer service, administration and service coordination. You'll support customers and technicians to keep repairs, bookings and day-to-day service centre operations running smoothly.

Your responsibilities

• Welcome customers and respond to enquiries at the front counter and over the phone.


• Book in customer repairs and internal service jobs.


• Coordinate technician workflows and keep customers updated on repair progress.


• Prepare service and sales quotations, invoices and supporting documentation.


• Maintain accurate customer, product and service records.


• Assist with spare parts, stock transfers and inventory replenishment.


• Coordinate repair collections and returns.


• Support showroom sales and assist with rental enquiries.

What you'll bring

• Experience in customer service, administration or service coordination.


• Strong communication skills and a professional, friendly manner.


• Excellent organization, attention to detail and the ability to manage competing priorities.


• Confidence using computer systems and maintaining accurate records.


• A practical approach to problem-solving and a willingness to learn.


• The ability to work independently and collaboratively with a team.

Experience with Microsoft Dynamics 365 will be highly regarded, but is not mandatory.

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