Customer Service Administrator

Customer Service Administrator

seek.com.au | Melbourne, Victoria, AU

Posted 12 days ago

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Description

  • Hourly rate $36.50 per hour including casual loading, plus super.
  • SAP order processing for internal and external customers
  • Monday-Friday, 37.5-hour week; possible path to permanency

About the company

Our client is a multinational business in the chemical industry. You’ll join a busy, professional customer service and administration team.

About the role

Support internal and external customers by managing enquiries and orders in SAP. The role also covers purchase orders, raw-material pricing requests and sales-order invoicing. This is an ongoing casual role for 38 hours each week, Monday to Friday, After a training period the position will be 3 days in office and 2 days working from home.

Duties

  • Process customer orders and update records in SAP.
  • Respond to customer and internal queries by phone and other channels.
  • Enter sales orders and maintain accurate data.
  • Request raw-material pricing and raise purchase orders.
  • Invoice sales orders and follow up customer payments.

Skills & experience

  • Strong, hands-on SAP experience is essential.
  • Customer service and order-processing experience.
  • Excel confidence, accurate data entry and attention to detail.
  • Clear communication, planning and organisation skills.
  • Chemical industry experience is desirable

Culture

People enjoy working in this busy, professional good humored environment because the role combines customer service with practical administration in the chemical industry.

Benefits

  • Hourly rate advertised as $36.50 (confirm pay inclusions).
  • Ongoing casual opportunity.
  • Possibility of a permanent position.

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