IT Infrastructure Manager

IT Infrastructure Manager

Location: Coventry (Hybrid Working Available)
Salary: £55,000 - £65,000
Job Type: Full-time, Permanent

About the Role

Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives.

Based in Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships.

This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence and drive continual improvement across a complex and business-critical technology environment.

Key Responsibilities

Infrastructure Strategy & Leadership

• Define and own the infrastructure strategy, roadmap, standards, and operating model.


• Lead and develop the Infrastructure Team, setting clear objectives and performance expectations.


• Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs.


• Drive service improvement, standardisation, automation, and operational efficiencies.

Infrastructure Operations

• Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management.


• Oversee the operation of enterprise networks including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services.


• Maintain proactive monitoring and alerting capabilities to identify and address risks before service impact occurs.


• Ensure infrastructure documentation, architecture diagrams, configurations, procedures, and knowledge articles remain accurate and current.

Cloud & Hybrid Infrastructure

• Lead the governance, optimisation, and operational management of cloud and hybrid environments.


• Drive cloud adoption and infrastructure modernisation programmes where appropriate.


• Evaluate business requirements and develop practical migration strategies while balancing security, resilience, and cost considerations.


• Ensure cloud services are effectively monitored, secured, and managed.

Security, Risk & Compliance

• Own infrastructure risks, technical debt, vulnerabilities, and remediation plans.


• Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales.


• Maintain disaster recovery and business continuity capabilities, ensuring regular testing and evidence of recovery readiness.


• Support compliance with ISO standards, Cyber Essentials requirements, and internal governance controls.

Service Management & Delivery

• Lead the response to major infrastructure incidents and ensure effective communication throughout resolution.


• Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices.


• Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover.


• Provide regular reporting on service performance, risks, capacity, and improvement initiatives to senior stakeholders.

Financial & Supplier Management

• Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets.


• Build strong relationships with vendors and service partners, ensuring value for money and high-quality service delivery.


• Support procurement activities and technology investment decisions.

Essential Experience & Knowledge

• Extensive experience leading Infrastructure Operations and Engineering teams.


• Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies.


• Experience managing operational performance, budgets, suppliers, risks, and service delivery.


• Strong knowledge of:
  
  
  
  • Cisco Routing & Switching
  
  
  • Fortinet Firewalls
  
  
  • HP Servers & Storage
  
  
  • VMware & Microsoft Hyper-V
  
  
  • Microsoft Azure
  
  
  • Veeam Backup & Recovery
  
  
  • Infrastructure Monitoring Platforms
  
  
  • Disaster Recovery and Business Continuity Solutions
  
  
  
  


• Experience managing public cloud and hybrid infrastructure environments.


• Strong understanding of ITIL‑based service management.


• Proven experience delivering infrastructure change and transformation projects.


• Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks.


• Excellent stakeholder management and communication skills.

Personal Attributes

We're looking for someone who is:

• A visible and accountable leader who takes ownership and delivers results.


• Confident managing people, setting standards, and developing capability.


• Calm and decisive when managing major incidents and operational challenges.


• Able to communicate complex technical concepts in clear business language.


• Commercially aware and focused on delivering measurable value.


• Collaborative, approachable, and effective at building strong working relationships.


• Organised, structured, and comfortable balancing strategic and operational priorities.


• Passionate about continual learning, innovation, automation, and service improvement.

Compliance & Standards

You will help ensure adherence to:

• ITIL Framework


• ISO 9001 Quality Management


• ISO 27001 Information Security


• Cyber Essentials & Cyber Essentials Plus


• ISO 14001 Environmental Management and ESG Principles

Benefits

We offer a comprehensive benefits package including:

• Company Share Scheme


• Pension Scheme


• Private Medical Insurance


• Medicash Healthcare Cash Plan


• Financial Planning Support


• Death in Service Cover


• Permanent Total Disability Insurance


• Enhanced Maternity, Paternity and Adoption Pay


• Company Sick Pay


• Hybrid Working


• Professional Development & Training Investment


• Professional Membership Support


• Health Checks


• Wellbeing Training & Support


• Employee Assistance Programme


• Annual Flu Vaccinations


• Eyecare Support


• Generous Annual Leave Allowance

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