Service Designer

Service Designer Central Government

Location: Remote

Rate: Up to 569 per day (Inside IR35)

Contract Length: 6 Months+
Clearance: SC Clearance

The Opportunity

We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.

This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.

Key Responsibilities

• Lead service design activities across discovery, alpha, beta and live phases.


• Design and improve end-to-end services, ensuring they meet user and business needs.


• Develop service blueprints, user journeys and service maps to identify opportunities for improvement.


• Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.


• Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.


• Support teams in making evidence-based design decisions through research and service analysis.


• Contribute to the continuous improvement of government services in line with GDS standards.

Essential Experience

• Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.


• Proven experience working as a dedicated Service Designer within multidisciplinary teams.


• Experience designing and improving complex end-to-end services.


• Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.


• Excellent stakeholder management and facilitation skills.


• Demonstrable experience creating:
  
  
  • Service Blueprints
  
  
  • User Journeys
  
  
  • Service Maps
  
  
  • End-to-End Service Designs
  
  

• Experience working within complex policy-led environments.


• Experience transforming citizen-facing services at scale.


• Strong understanding of accessibility, inclusive design and designing for diverse user needs.


• Experience overcoming organisational, technical or policy challenges to deliver service improvements.

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