Posted 13 days ago
Description
About the Role
Our client is a global leader in the manufacturing and servicing of advanced industrial machinery. They are seeking a highly experienced Senior Electrical Field Service Engineer to provide expert technical support to their customer base in and around Queenstown, Eastern Cape . This critical role involves installing, commissioning, troubleshooting, and repairing complex electrical and electronic systems of their specialized equipment. The ideal candidate will possess a deep understanding of industrial controls, automation, and diagnostics, coupled with excellent problem-solving abilities and a commitment to exceptional customer service. You will be the face of our client's technical expertise in the region.
Key Responsibilities
- Install, commission, and perform scheduled maintenance on electrical systems and components of industrial machinery at customer sites.
- Diagnose and resolve complex electrical, electronic, and control system faults efficiently and effectively.
- Provide on-site technical support and training to customer personnel on equipment operation and maintenance.
- Interpret electrical schematics, blueprints, and technical manuals to guide troubleshooting and repair efforts.
- Collaborate with the engineering and support teams to identify root causes of recurring issues and propose solutions.
- Prepare detailed service reports, documenting all work performed, findings, and recommendations.
- Ensure all service activities are conducted in compliance with safety regulations and company policies.
- Manage spare parts inventory and equipment required for field service operations.
- Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
- Contribute to the continuous improvement of service procedures and product documentation.
Requirements
- Bachelor's degree in Electrical Engineering or a relevant technical qualification.
- Minimum of 8 years of experience in field service engineering, specifically with complex industrial equipment.
- Proven expertise in troubleshooting and repairing AC/DC motors, drives, PLCs, HMIs, and industrial control systems.
- Strong understanding of electrical safety standards and procedures.
- Proficiency in reading and interpreting complex electrical schematics and diagnostic tools.
- Excellent mechanical aptitude and hands-on repair skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently, manage time effectively, and travel extensively within the designated region.
- A valid driver's license and a clean driving record are mandatory.
- Experience with specific machinery relevant to the client's industry is a significant advantage.
Benefits
Our client offers a highly competitive salary package, including performance bonuses and allowances for travel and accommodation. A comprehensive benefits package includes excellent medical aid, retirement savings plans, and generous paid time off. We invest in our field service engineers through continuous training on the latest technologies and equipment, fostering professional growth and career advancement opportunities. This role provides the chance to work autonomously, solve challenging technical problems, and build lasting customer relationships within the industrial sector of Queenstown, Eastern Cape and surrounding areas.
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