Posted 13 days ago
Description
We are seeking a skilled and experienced Level 2 Desktop Support Technician in the Sydney area. In this casual role, you will be responsible for providing ad hoc technical support and resolving complex issues for our valued customers.
This role will suit candidates with ad hoc availability.
What you'll be doing
Troubleshoot and resolve technical issues with desktop computers, laptops, printers, and other IT equipment
Completing scheduled Health checks
Provide remote and on-site support to users, including setting up new equipment and training on software applications
Maintain and update IT systems, ensuring smooth operation and optimal performance
Escalate complex issues to the appropriate IT specialists and work collaboratively to find solutions
Maintain accurate documentation and records of all support activities
Assist with the implementation of new technologies and tools to enhance the user experience
What we’re looking for
Minimum 2 years of experience in a desktop support or IT helpdesk role
Strong troubleshooting and problem-solving skills with a passion for technology
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
Familiarity with Windows operating systems, Office 365, and common business software applications
Knowledge of networking, hardware, and software installation and configuration
Certification in CompTIA A+ or equivalent IT support qualifications is desirable
What we offer
Competitive hourly rate and opportunities for professional development
Supportive team and inclusive company culture
About us
Sonic Human Resourcing Pty Ltd is a leading provider of IT support and managed services, serving clients across a range of industries. We are committed to delivering exceptional customer service and technological solutions that drive business success. We require someone who has ad hoc availability to support our customers in Sydney
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