Posted 15 days ago
Description
The Duties:
Driving team performance through daily metrics, regular performance routines and continuous improvement
Making sure internal and external customers receive responsive, solution-focused service
Owning key customer service KPIs and leading root cause analysis when issues arise
Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes
Building a culture of engagement, accountability and excellence across your team
Your Experience:
Experience as a customer service leader in a busy, fast paced environment
Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.
Previous experience leading a team, with the ability to manage performance
The ability to motivate your team and build a positive team culture
Experience working in, and adapting to, a changing environment
Confidence using call centre and customer management systems, and working with daily performance data
On Offer:
A wide range of company & employee benefits
A great team culture and dynamic workplace
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