Posted 13 days ago
Description
Company
A growing lender with a collaborative, high-performing team that values initiative, accountability and practical problem solving. You'll work across the full loan lifecycle, with real visibility and a clear impact on collections performance, controls and customer outcomes.
Role
Join Lending Operations in a hands-on collections, arrears and payments analysis role. You will:
- Monitor arrears, repayments and customer payment behaviour across lending portfolios
- Spot overdue accounts, collection risks and emerging trends, and support early intervention
- Investigate failed, delayed or misallocated payments and resolve exceptions quickly
- Refer overdue accounts (beyond 31 days) to Recoveries Manager
- Produce clear reporting on arrears, recoveries and performance trends
- Partner with Credit, Risk, Finance, Treasury, Hardship and Technology to resolve issues
- Improve collections workflows, controls, systems and automation
Your Background
- Previous collections experience is essential, including monitoring arrears, repayments and delinquent accounts
- Strong analytical skills and confidence working with transaction and portfolio data
- Intermediate to advanced Excel
- Experience with loan servicing or collections systems (Salesforce or other reporting tools an advantage)
- A practical, customer-focused approach with strong attention to detail
If you know collections, enjoy working with data and like improving how things are done, we'd like to hear from you.
Hybrid role, work from home 1 day per week. Salary $100,000 + super + bonus.
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