Posted 15 days ago
Description
Conference & Events Manager – IHG Hotels & Resorts
Our hotels bring people together. We're searching for a Conference & Events Manager who can lead a high‑performing team, turn opportunities into revenue and create truly unforgettable events, meetings and conferences.
Every day is different at IHG, but you'll mostly be:
- Leading and developing the Conference & Events team to deliver revenue, profitability and client experience targets
- Driving conversion of new business opportunities and ensuring all leads are followed up and lost business is revisited
- Managing the end‑to‑end sales process from enquiry through to proposal, negotiation, contracting and handover
- Building strong relationships with key clients, conference planners, and industry partners to grow repeat business
- Conducting hotel site inspections and client familiarisation to showcase our event spaces, accommodation and F&B offerings
- Managing the planning and delivery of Conference & Events and Group business, ensuring every detail is accurately captured and communicated
- Working closely with Sales, Food & Beverage, Rooms and Operations teams to maximise total hotel revenue across accommodation, events and food & beverage
- Monitoring forecasts, revenue opportunities and business risks, providing clear insights and actions to the Commercial team
- Overseeing pricing, menus and marketing collateral to ensure our Conference & Events offering remains competitive and up to date
- Using Delphi, Opera and IHG tools to maximise sales opportunities, strengthen client relationships and deliver an exceptional guest experience
- Coaching and developing a team through regular feedback, performance conversations and individual development plans
What We need from you:
- Minimum 5 years' experience in Conference & Events, within a hotel environment preferably in a leadership role.
- Proven experience leading, motivating, training and developing a high‑performing team in a hotel environment, with a genuine interest in creating opportunities for people to grow.
- Strong commercial acumen, with experience managing budgets, forecasting, P&L, revenue targets and business performance.
- A proactive approach to sales, conversion and business development, with the ability to identify and pursue new conference, meeting and events opportunities
- Exceptional client relationship and communication skills, with a proven ability to build strong relationships with both new and existing clients
- A genuine passion for creating memorable event experiences, with the ability to understand client needs and deliver solutions that meet both guest expectations and hotel objectives
- Excellent organisational and multitasking skills, with the ability to manage multiple events, priorities and deadlines in a fast‑paced hotel environment.
- Strong problem‑solving skills and the ability to collaborate effectively across Sales, Food & Beverage, Rooms and other hotel
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