Customer Care Transformation Leader

Customer Care Transformation Leader

Auckland Transport | Māngere-Ōtāhuhu, Auckland, NZ

Posted 14 days ago

Apply Now

Description

Auckland Transport is seeking a Manager Customer Care – Improvement & Enablement to drive customer-centred transformation across the customer services group in Auckland. You will lead improvement, process redesign, forecasting, data governance and risk management to deliver strong customer, people, and financial outcomes.

You will coach leaders, build capabilities, and establish performance frameworks with clear metrics and reporting.


#J-18808-Ljbffr