Field Service Engineer

Role Purpose

Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software).
Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation.

Key Responsibilities

Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
Provide on-site technical support, troubleshooting, and system repair
Manage and execute in-house repairs and maintenance activities
Conduct system testing (functional, communication, software, and hardware)
Deliver system demonstrations and operational training to customers
Prepare reports, document faults, and provide feedback to R&D teams
Support deployment, upgrades, and operational activities in the field

Professional Requirements

2-5 years of experience in system integration, testing, or field service
Strong understanding of electronics and ability to read schematics
Experience with communication protocols (TCP/IP, RS232/RS485)
Understanding of mechanical systems
Experience with test equipment (multimeter, oscilloscope - advantage)
Experience with Embedded systems / Linux - advantage
High-level English (spoken and written)
Willingness to travel internationally

Domain Knowledge - Advantage

Experience with optomechanical systems
Familiarity with stabilized gimbals
Knowledge of counter-drone (C-UAS) systems
Experience with remotely controlled weapon systems (RCWS)

Personal Skills

Strong problem-solving and system-level thinking
Ability to work independently and under pressure
Customer-oriented mindset with project ownership
High sense of responsibility

Equal Opportunity Employer, including disability and protected veteran status