APS5 Case Manager – Small Business Disputes & Assistance

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is seeking APS5 Case Managers to join the Information and Assistance team in Canberra. You will manage requests for assistance from small businesses and others, assess risk and guide cases toward practical resolutions.

You will engage with complainants, businesses and government agencies by phone and email, apply relevant legislation, and contribute to continuous service improvements.

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