Posted 15 days ago
Description
The Mower Supastore is the leading TORO and STIHL Outdoor Power Equipment destination in Southeast Queensland. We are a family owned and operated Sales and Service Centre providing products and services to Agricultural, Commercial, Industrial and Domestic customers throughout Queensland and Northern New South Wales.
We are a business that truly values our Employees and business partners alike and have built a respectful, trustworthy and friendly reputation in the Outdoor Power Equipment industry.
Job Summary:
We have an exciting opportunity for an experienced Spare Parts Interpreter to join our much-valued team at our Brendale Supastore on the northside of Brisbane. As a Spare Parts Interpreter you will be the first point of contact for customers, ensuring their needs are met promptly and professionally. You will have very strong communication skills, a high level of accuracy and attention to detail, and the ability to read and understand technical drawings.
Key Responsibilities:
- Assist customers (internal and external) in person, over the phone or via email.
- Use parts database, catalogues and supplier web portals to access technical drawings.
- Interpret customer needs and identify correct spare parts.
- Provide quotes, availability and lead times where required.
- Advise on compatible parts or alternatives if the original part is unavailable.
- Order parts from suppliers when not in stock.
- Maintain accurate customer information in company database.
- Co-ordinate customer deliveries and in-store collection of parts on order.
- Handle customer inquiries and complaints with professionalism and escalates when necessary.
- Perform administrative tasks as assigned.
- Ensure customer satisfaction by providing prompt, courteous, and knowledgeable assistance.
Requirements:
- Experience as a Parts Interpreter or Trainee Spare Parts Interpreter.
- Good mechanical / technical knowledge.
- Strong computer skills and the ability to use point-of-sale systems, and Microsoft Office applications.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Excellent organisational and time management skills.
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