Posted 15 days ago
Description
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Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD
The important parts:
- Pay: $35-40 per hour + Super
- Duration: 3-month temporary assignment with potential for permanent employment
- Hours: Monday–Friday 9:00am - 5:00pm
- Location: Northgate QLD
What you will be required to do:
You’ll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.
- Responding to customer enquiries via phone and email
- Managing customer requests through Salesforce and internal systems
- Coordinating service bookings and scheduling requirements
- Resolving customer issues and complaints in a professional manner
- Maintaining accurate customer records and account information
- Liaising with internal departments to ensure service delivery standards are met
- Working within KPI and service level expectations
- Building strong relationships with customers and stakeholders
To be successful in the role you will:
- Previous experience within a customer service or contact centre environment
- Strong communication skills, both written and verbal
- Excellent organisational and time management abilities
- High attention to detail and data entry accuracy
- Proficiency with Microsoft Office Suite
- Ability to multitask and manage competing priorities
- Experience using Salesforce or other CRM systems will be highly regarded
- A positive attitude and strong customer-focused approach
What’s on offer for you:
- Opportunity to join a leading national organisation
- Potential to transition into a permanent position after three months
- Supportive and collaborative team environment
- Career development and progression opportunities
- Hybrid working arrangement available upon permanent conversion
- Stable Monday to Friday roster
Apex Building Products is part of the Apex Steel Group, one of Australia’s largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are
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