Posted 16 days ago
Description
Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead the employee-facing service delivery model globally. You will oversee Tier 1 support, Tier 0 self-service, and Global People Relations Services, shaping how employees access HR guidance and case management across a fast-moving, international organization.
You will build scalable processes, governance, and self-service adoption while ensuring high-quality, trusted support to managers and staff.
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