Claims Specialist

Hooker and Heijden - Insurance and Underwriting Recruitment - Scoresby VIC

Full time

Hybrid

3d ago , from Hooker and Heijden - Insurance and Underwriting Recruitment

Claims Specialist | Property or Motor | Melbourne's East | Salary DOE

About the Organisation

Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role

We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

• Managing a portfolio of claims from lodgement to finalisation


• Advocating for clients with insurers, assessors, builders and repairers


• Interpreting policy wordings and explaining claim decisions to clients


• Keeping clients and account managers informed at each stageHandling disputes and complaints, and escalating where needed


• Meeting the team's service standards and KPIs

About You

You’ll have property or motor claims experience, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you’ll bring:

• End to end claims experience in property or motor


• Confidence interpreting policy wordings


• Clear written and verbal communication


• A car and driver's licence (the office is in a business park)

What's on Offer

• Salary is dependent on experience


• Car parking provided


• Full time in the office during the 6 month probation, then 3 days in the office and 2 from home


• A claims team of about 10

About Us

Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/New Zealand Brokerages, Underwriting Agencies and Insurers.

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