Posted 16 days ago
Description
Acute Capacity & Flow Manager * Integrated Operations Centre (IOC) Health New Zealand | Te Whatu Ora Taranaki New Plymouth, Taranaki
Permanent rostered / rotating 12-hour shifts - Monday to Friday 0900-2130
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the role
This is a highly visible leadership position requiring strong clinical credibility, sound judgement, situational awareness, and the ability to influence across multidisciplinary teams. As a key operational leader, you will:
- Lead day-to-day hospital capacity and patient flow management.
- Maintain oversight of inpatient capacity, occupancy, admissions, transfers and discharges.
- Coordinate bed allocation and patient placement decisions.
- Manage operational responses to demand surges and capacity pressures.
- Facilitate daily flow meetings, escalation huddles and capacity discussions.
- Support achievement of emergency and acute care performance targets.
- Collaborate with nursing, medical and operational leaders to reduce delays and improve patient journeys.
- Use data and real-time intelligence to inform operational decision making and service improvement.
About the team / service / location
Health New Zealand Taranaki is seeking an experienced and highly respected registered health professional to take on the newly established role of Acute Capacity & Flow Manager. This is a unique operational leadership opportunity for someone who thrives in fast-paced clinical environments and wants to make a tangible difference to patient access, safety, and hospital performance.
Working within the Integrated Operations Centre (IOC), you will be responsible for coordinating hospital-wide patient flow, capacity management, bed allocation, admissions, transfers and discharge activity across Taranaki Hospital. You will provide operational leadership during periods of high demand and work alongside clinical and operational leaders to ensure patients receive care in the right place, at the right time.
About you
We are looking for an experienced clinician and operational leader who can remain calm under pressure, build strong relationships, and drive results in complex environments. You will have:
- Registration as a health professional (Nurse) with a current practising certificate.
- Significant post-registration Emergency Department and acute hospital experience.
- Postgraduate qualification at certificate level or above.
- Experience in quality improvement, project implementation, or service redesign.
- Strong understanding of hospital flow, bed management, patient access and escalation processes.
- Demonstrated commitment to Te Tiriti o Waitangi and equitable health outcomes.
- Excellent communication, influencing and stakeholder engagement skills.
- Confidence interpreting and using data to support operational decision-making.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.
We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
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