Senior Operations Leader - Service & Fraud Prevention

Government Recruitment Service is seeking a Senior Operations Leader in Dudley to oversee a large, geographically diverse team of SEOs and drive performance in customer service, quality and delivery. The role emphasizes strategic leadership, policy embedding, and cross-department collaboration to improve outcomes across the welfare system.

The successful candidate will role model senior management excellence, lead through others, and ensure responsive, flexible service to diverse customer needs

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