Senior Service Desk Lead - ITSM, Automation & Incidents

Croydon Health Services NHS Trust is seeking a Senior Service Desk Analyst to support, mentor and lead Digital Services within the Service Desk. You will manage major incidents, oversee ITSM processes and drive continual service improvement across Digital Services.

The role emphasizes customer service, technical troubleshooting and collaboration with clinical and IT teams to ensure reliable digital support for staff and patients. Flexible working arrangements are available.

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