Posted 18 days ago
Description
Ethos Building & Restoration is a trusted and established insurance building and restoration provider, recognised for our innovation, commitment to sustainability and exceptional customer service. We specialise in domestic, strata, commercial and complex claims, delivering integrated make-safe, restoration and building repair services. With established operations across Victoria and Queensland and a growing presence in New South Wales, we work closely with insurers, loss adjusters and other industry partners to deliver responsive, consistent and high-quality outcomes throughout the claims journey.
Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long-term vision.
The Role
Work closely with National Restoration Manager, Construction and Estimating Managers to ensure cohesion and effectiveness between all teams
Coordinate, scope, estimate, plan and resource restoration works, ensuring adherence to timeframes, budgets and OH&S requirements
Develop project schedules, holding internal team and external contractors accountable for quality and timeliness of restoration works, delivering customer and project outcomes
Manage daily toolbox meetings with internal team, ensuring technicians are set up and ready for scheduled works
Prepare financial estimates, budgets and forecast management to ensure that the project is budgeted and costed accurately
Oversight of inventory and asset/equipment management
Coordinate restoration and make safe works on all types of claims (major and complex loss, BAU etc) in conjunction with our construction teams
Drive and leverage opportunities to utilise state of the art technology including 3D scanning etc
Troubleshoot technical issues experienced with new technologies, with continuous development staff via ongoing training and communication
Manage Ethos contents storage facility, ensuring contractor and internal team adherence to policy and process
Actively updating progress on our internal job management system
Managing client expectations, providing periodic updates, with a focus on ensuring an overall positive customer experience
Ongoing training and development of internal technician team in conjunction with restoration team leader
Maintaining all necessary WHSE site audits, risk assessments and carrying out risk mitigation procedures
Out of Hours Make Safe opportunities available
Skills and Experience
IICRC Certification a must have
Prior supervision experience across water, mould and fire restoration
Experience in commercial, residential and strata restoration
Previous experience in leading a team of technicians and contractors
Excellent time management skills with attention to detail
Proven ability to prioritise work and meet deadlines
Effective communication skills and ability to multitask and problem solve
High level of customer service focus with outstanding relationship management skills
Commitment to safety with a knowledge of Health & Safety policies and procedures
Ideally you will have
Minimum of 2 years working as a restoration supervisor with proven experience managing multiple projects
A Construction White Card
Tech savviness with strong computer literacy (Prime ecosystem knowledge advantageous)
A valid driver's licence
A current working with children check and police check (or willing to obtain prior to commencement)
In return, we will offer you
A competitive salary package
Fully maintained company vehicle, mobile phone and laptop
A friendly and cohesive team environment
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