Goodwill Payments BA: Ops Improvement & Governance

Pontoon is seeking an experienced Business Analyst to lead a strategic review of goodwill payments within our Customer Care operation. With approximately £6 million spent annually on goodwill payments, this role offers an opportunity to enhance process control, reduce unnecessary spend, and improve consistency in payment management.

The Goodwill Payments Business Analyst will engage senior stakeholders, map processes, and develop governance and reporting frameworks to deliver tangible financial

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