Posted 17 days ago
Description
This is an exciting opportunity for a Repair Centre Manager to oversee the daily workflow and manage the team in delivering exemplary customer service without compromising on compliance and standards. The Repair Centre Manager will drive a high-performance culture and ensure repairs are delivered on time and to quality standards.
Key responsibilities
- Lead and support a high-performing team of production, estimating, customer support, detailing, and apprentices to elevate and maintain the highest service and quality standards.
- Manage team performance through consistent and structured practices such as team meetings and 1:1's
- Partner with HR and relevant teams to get the best results when recruiting and ensure the onboarding and subsequent workforce plans are implemented and supported
- Drive a culture of safety, accountability, and continuous improvement across the site whilst ensuring full compliance with WHS, EPA, and regulatory requirements
- Ensure all repairs are scheduled, resourced, and completed to meet agreed targets
- Oversee daily job flow of estimating, repair, painting, and final QA processes
- Operational management of the site to achieve revenue, margin, efficiency, profit targets
- Delivery of a premium customer experience from drop-off to pick-up
About you
- Demonstrated experience in a leadership role within an automotive repair centre or workshop
- Strong commercial understanding and experience managing budgets, workforce efficiency and quoting
- Knowledge of insurer processes, repair cycles, parts procurement, and estimating systems
- Strong written and verbal communication and professional presentation
- Demonstrated WHS awareness and safety leadership
- Qualifications in automotive repair, management or business are highly regarded as are experience in job management systems, and understanding of PCM and ARC
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