Posted 20 days ago
Description
Conferma-Ltd in Auckland, New Zealand, is seeking a L2 Service Desk Analyst to support APAC operations. You will own escalations from initial triage to resolution, ensuring a superior customer experience across global partners and clients.
The role requires strong problem-solving, stakeholder management, and the ability to work across L1/L3 teams. You will monitor Datadog, review incidents, and contribute to operational improvements while supporting travel management companies and card issuers.
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