Posted 17 days ago
Description
Wolters Kluwer in London seeks an experienced head of Customer Lifecycle to manage the TeamMate lifecycle from implementation to renewal, maximizing engagement of about 3,000 customers and improving retention. The role oversees Professional Services, Customer Success, Customer Service, Sales Support and Retention.
You will drive strategy, budgeting, packaging, pricing, and BI, lead 90 professionals globally, manage external partners, and work with Sales, Finance and Product to optimise
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