Posted 21 days ago
Description
Medical Reception and Administration Officer
Northside Audiology is seeking a Medical Reception and Administration Officer to join our team in Chatswood, NSW. This is a part-time position offering either two or three days per week, that plays a crucial role in creating a welcoming and professional first impression for all our clients.
As the frontline representative of our practice, you will be responsible for managing client interactions, administrative tasks, and ensuring a seamless experience from the moment clients arrive.
This role is essential to our operations, as you will be instrumental in maintaining our reputation for excellent customer service whilst supporting the smooth functioning of our audiology practice.
Key responsibilities
Greet clients warmly upon arrival and manage the reception area to create a welcoming environment
Answer and direct incoming telephone calls professionally and courteously
Schedule and confirm client appointments using practice management software
Collect and verify client information
Process payments and maintain accurate records
Maintain client confidentiality and comply with privacy legislation requirements
Coordinate with audiologists and support staff to ensure efficient client flow throughout the practice
Maintain a clean, organised and well-stocked reception area
Handle client enquiries with professionalism and resolve issues appropriately
What we're looking for
Ability to engage with our patients in a warm, professional and welcoming way
Previous reception or customer service experience in a healthcare or professional setting is highly desirable
Excellent communication skills with the ability to interact professionally with clients and staff members
Strong organisational and time management abilities to manage multiple tasks and appointments
Proficiency with computer systems and reception management software
Attention to detail and accuracy when handling client information and administrative records
A calm and empathetic approach when dealing with clients, particularly those with hearing-related concerns
Professional telephone manner and ability to represent the practice positively
Reliability and punctuality, with the flexibility to accommodate part-time hours as scheduled
Understanding of privacy and confidentiality requirements in healthcare environments
Willingness to learn about audiology and our services to provide informed support to clients
What we offer
Northside Audiology is committed to creating a supportive and positive workplace where our team members feel valued. We offer:
A part-time working arrangement that provides flexibility and work-life balance
A friendly and collaborative team environment with experienced audiology professionals
Ongoing training and development opportunities to enhance your knowledge of audiology and client care
A role where you can make a meaningful difference in the lives of clients managing hearing health
Professional workplace policies and procedures that prioritise employee wellbeing
About us
Northside Audiology is a diagnostic audiology practice located in Chatswood, serving the local community with comprehensive hearing healthcare solutions. We are committed to providing exceptional audiological services and creating positive client experiences. Our practice is built on the principles of professional excellence, client-centred care, and a genuine commitment to improving the quality of life for those with hearing concerns. We pride ourselves on our knowledgeable team, state-of-the-art facilities, and our dedication to building long-term relationships with our clients. Join us and be part of a practice that truly values both client and employee satisfaction.
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